POPULAR QUESTIONS
Frequently asked questions from support
Frequently asked questions on Spas and Sauna design and remodeling services
Australian Made
Our spas and swim spas are proudly manufactured in Australia, ensuring superior quality and reliability.
Industry-Leading Technology
Our products feature advanced technology designed for comfort, energy efficiency, and performance.
30+ Years of Experience
With decades of expertise in spa manufacturing, we deliver trusted and proven products.
FREQUENTLY ASKED QUESTIONS
There are three main categories to consider before purchasing a spa:
- Type of Spa
- Permits
- Safety
TYPE OF SPA
The best type of spa for you is contingent on your budget and the following factors:
- Intended use
What do you intend to use your spa for: relaxation, entertainment, fitness or a combination of the above? - Spa area
How much space would you like your spa to have? - Number of seats
How many seats would you like your spa to have?
After you have considered these factors, chat to one of our Just Spas staff members about which spa best suits your requirements.
PERMITS
Local government councils require permits for a spa to be installed. Contact your local council for permit information relevant to your area.
You may also need a planning permit or other type of permit. Check with your council about any relevant local laws that may apply.
SAFETY
Depending on your local government council, your spa will either need a lockable hard cover or a fence. Contact your local council to find out which type of safety precaution your spa will require.
Buying an Australian-made spa is more than just supporting the local economy. Australian-made spas are easy to service and spare parts can be sourced locally. This makes a huge difference in the long-term cost of maintaining your spa. Australian-made spas are also extremely high-quality, durable and built especially for Australian weather conditions.
This depends on your local government council. Contact them to find out.
Each delivery is unique, your local dealer will be able to assist with the details for your spa delivery.
Our pre-delivery guide will provide you with the information to plan the perfect location for your spa.
While there are a few things to learn, caring for your spa takes very little time. Just remember these five easy tips:
- Test and adjust your spa water balance 1-2 times per week
- Clean the spa filter every 1-2 weeks and replace once a year
- Air out the spa cover twice per week
- Drain and refill your spa every 3-4 months
- Add water as needed to keep your spa full
The cost of running your spa depends on a number of factors including how often you use it, for how long, its size, the amount of insulation, where you live and the location in your home.
In general, a small spa will cost around $7-$10 a week to keep heated and a large spa $10-$15 a week. Extra large spas will cost more, but with a heat pump, this can actually be less. In summer, if you choose to run your spa cold, the running costs will be just $2-$3 a week.
The cost to use your spa will again depend on the size and ambient temperature but will cost approximately $2-$3 an hour to run the pumps and re-heat the water – less than a good cup of coffee.
Yes, provided the spa has a compliant fence or safety barrier.
Swim spas are nearly always larger than regular spas and have an open area at one end. This area contains strong water jets that create a current strong enough for you to swim against.
Warranties differ depending on the model of spa. Below is a summary of each model’s warranty.
Cyclone Spas Warranties:
- 100 year TuffFrame™ Structural Warranty
- 10 Year Shell Structure Warranty
- 5 Year Shell Acrylic Warranty
- 7 Year Pumps, Electronic Equipment, Spa Jets, Plumbing & Heater Warranty
- 1 Year Air Massage Pump/Blower Warranty
- 1 Year EternaWood Cabinet Warranty
- 1 Year iSpa WIFI Connect, Stereo Systems, Touchpad, Ozone, UV LED Lights, External Heat Pump & Hardcover Warranty
Leisurerite Portables:
- 100 year TuffFrame™ Structural Warranty
- 10 Year Shell Structure Warranty
- 5 Year Shell Acrylic Warranty
- 5 Year Spa Jets, Plumbing & Heater Warranty
- 2 Year Pump & Electronic Equipment
- 1 Year Air Massage Pump/Blower Warranty
- 1 Year EternaWood Cabinet Warranty
- 1 Year iSpa WIFI Connect, Stereo Systems, Touchpad, Ozone, UV, LED Lights, External Heat Pump & Hardcover Warranty
Signature, Leisurerite Swim Spas & Urban Pools:
- 25 Year Frame Structure Warranty
- 10 Year Shell Structure Warranty
- 5 Year Shell Acrylic Warranty
- 7 Year Pumps, Electronic Equipment, Spa Jets, Plumbing & Heater Warranty
- 1 Year Air Massage Pump/Blower Warranty
- 1 Year EternaWood Cabinet Warranty
- 1 Year iSpa WIFI Connect, Stereo Systems, Touchpad, Ozone, UV, LED Lights, External Heat Pump & Hardcover Warranty
Getting Delivered
Yes! All Just Spas products come with full support through our nationwide network of authorised dealers. From installation guidance to ongoing maintenance, our team is here to ensure your spa operates perfectly for years to come.
Absolutely. You can choose your acrylic shell and cabinet colours, and add optional features such as upgraded jets, lighting, or heating systems. Our team can guide you through the options to create a spa that suits your lifestyle and outdoor space.
All Just Spas products are built to order, so we do not offer standard returns. However, we stand by the quality of our products, and any manufacturing defects will be addressed promptly under warranty.
Once you submit your quote request, a member of our team or a local dealer will usually respond within 1–2 business days with a personalised recommendation and quote.
